Question 1

How much does a custom software project cost?

Accepted Answer

Custom software typically starts from €15,000 and ranges to €150,000+ for complex systems. The main variables are integration complexity, real-time data requirements, and number of user roles. We give a specific figure after scoping.

Question 2

Do you show pricing publicly?

Accepted Answer

We show starting points on each service page. We can't quote a final price without scoping, but showing nothing is a waste of everyone's time.

Question 3

What is the CII tax credit?

Accepted Answer

The Crédit d'Impôt Innovation allows qualifying French SMEs to recover up to 30% of eligible R&D expenditure. It can apply to software development when the project involves genuine technological innovation. We assess eligibility at specification stage; your accountant confirms the claim.

Question 4

Do you offer payment plans?

Accepted Answer

Standard milestones: 30% at specification sign-off · 30% at build midpoint · 30% at production · 10% retained for 30 days post-launch.

Question 5

What is included in the project price vs. billed separately?

Accepted Answer

Project price covers discovery, build, testing, and deployment. Architecture documentation and handover included. Ongoing maintenance after the 30-day stabilisation window is a separate monthly retainer.

Question 6

How long does an engagement take?

Accepted Answer

Standard product builds: 12–20 weeks from signed specification to production. Custom software: 10 weeks for a focused tool to 6+ months for complex systems. Timeline agreed in the specification.

Question 7

What happens during discovery?

Accepted Answer

Two to four weeks of requirements workshops, data-flow mapping, and specification writing. The output is a document you own regardless of whether you proceed.

Question 8

How do you handle scope changes?

Accepted Answer

Written change request → impact assessment → your sign-off before any additional work begins. No absorbed-and-invoiced surprises.

Question 9

What does the 30-day stabilisation window mean?

Accepted Answer

We fix bugs from real-world use at no extra charge for 30 days post-launch. After that, further work moves to a support plan.

Question 10

Do you work with clients outside France?

Accepted Answer

Yes. We operate in CET/CEST, overlapping with UK, Netherlands, and East Coast North American hours. English is our primary language for international clients.

Question 11

What technologies do you use?

Accepted Answer

Web: Next.js, React, TypeScript, Node.js, PostgreSQL. Mobile: React Native or Flutter. Infrastructure: AWS/GCP/Azure EU regions, Terraform, Docker. AI: Python, LangChain, Hugging Face. Selection justified in writing at specification stage.

Question 12

Will we own the code?

Accepted Answer

Full code ownership transfers at handover. No proprietary tooling, no lock-in.

Question 13

Do you work with existing codebases?

Accepted Answer

Yes. We start with a written audit before committing to any work on an existing system.

Question 14

Can you maintain systems in frameworks you didn't choose?

Accepted Answer

For maintenance, yes — after an audit. For new builds we use our standard stack.

Question 15

Are you a French legal entity?

Accepted Answer

Yes. Prime Digital Labs, 101 Rue André Marquès, 30000 Nîmes, France. French law governs all contracts.

Question 16

Can you sign a GDPR Data Processing Agreement?

Accepted Answer

Yes, as a primary contractual obligation. Send the DPA with your brief and we'll review it.

Question 17

Where is data hosted?

Accepted Answer

EU-region infrastructure by default. No data processed outside the EU without explicit written agreement.

Question 18

Do you sign NDAs?

Accepted Answer

Yes. Mention it in your first message and we arrange it before the discovery call.

Question 19

Do you actually work in both English and French?

Accepted Answer

Yes. The team works natively in both languages — French specifications for French clients, English technical documentation for international clients, simultaneously when needed.

Question 20

Is your French content human-written?

Accepted Answer

Yes. Native or near-native French speakers, not translated from English.

Question 21

Can you build a bilingual EN/FR product?

Accepted Answer

Yes. Separate crawlable paths, per-locale metadata, and hreflang tags — built in from the start.

Question 22

What contract language do you use?

Accepted Answer

French for French-registered companies; English for international clients. Both available on request.

Questions, answered.