A named engineer on your account — not a rotating support queue.
Proactive dependency updates, performance monitoring, and defined SLA response tiers for production software — including systems we did not build.
// The Problem
Your software works until it doesn't. A dependency update breaks a feature. A security patch is available but no one applies it. The engineer who built it has left. A generic support queue answers tickets in 72 hours with 'have you tried turning it off and on again'. Your system deserves better.
Time lost
Workarounds consume hours that should go to productive work.
Cost hidden
Integration gaps between systems create invisible maintenance overhead.
Risk unmanaged
Without full code ownership, you are dependent on a vendor for every change.
// What We Deliver
6 things you get with every maintenance & support engagement.
Bronze
Business hours
- Proactive dependency updates
- Performance monitoring and alerting
Silver
Extended hours
- Named engineer with codebase knowledge
- Defined SLA response tiers
Gold
24/7
- Security patch management
- Codebase audit for systems not originally built by us
// Tech Stack
Built with maintenance & support-relevant tooling.
// Our Process
Four stages from brief to handover.
01
Audit
Codebase review, dependency audit, security scan, and performance baseline.
02
SLA Definition
Response tiers, escalation paths, and monitoring thresholds agreed in writing.
03
Monitoring Setup
Alerting configured, runbook written, on-call schedule established.
04
Ongoing Support
Monthly proactive updates, quarterly reviews, and incident response per SLA.
They wrote the specification before a single line of code was written. Every decision was documented. When we took ownership of the codebase, there were no surprises — just working software and clear documentation.
Marie-Claire Fabre
Operations Director, Industrial SME, Occitanie
Delivered six weeks early
Typical project starting point
from €1 500/month
Response time guarantee
1 business day
// Questions
Common questions about maintenance & support.
Still have questions?
Book a 15-minute call and we'll answer directly.
Book a 15-minute callsupport@primedigitallabs.com
// Start a Conversation
Let's talk about your project.
What happens next
- 1.
We read your message within 1 business day.
- 2.
We reply with specific questions, not a sales pitch.
- 3.
If it's a fit, we propose a call or send a scoping document.
// We respond within 1 business day